Returns & Exchanges

We are proud of our products! If you are unsatisfied with your purchase, you may return your order for a full refund, minus the cost of shipping. Return window closes firmly 30 days from date of purchase.  Please inspect or gift your Softies on receipt.

Only items purchased directly from are eligible for return and/or exchange. Returns must be unworn and with original tags attached.

Softies marked on SALE are final and non-exchangeable or refundable.  Returns sent outside of the Softies return portal below will be subject to a 20% restock fee.

 returns and exchanges portal