Softies Frequently Asked Questions

Softies Frequently Asked Questions

Learn more about our products, services and brand.

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Product Info

How is Softies different from ordinary sleepwear, loungewear and robes?

We make the softest sleepwear, loungewear, robes and accessories you’ll ever wear, using only the highest quality fabrics in the world. Unlike other pajamas or loungewear, our luxurious products offer a rest and relaxation experience unlike any other.

What is Softies’ Wellness Fabric®, and how does it work?

Each piece of our sleepwear collection is made with our signature Wellness Fabric®, which contains drirelease® technology. Our Wellness Fabric® is breathable and bacteria-resistant to help keep you cool, clean and comfortable all night long.

Does Softies sleepwear help with night sweats or menopausal sweating?

Yes! Our Wellness Fabric® and drirelease® technology utilizes synthetic and natural fibers to accelerate the water release rate of fabrics, pushing moisture and perspiration through and to the outside of the garment into the air. Learn more about drirelease® here.

Does Softies sleepwear help you sleep better?

Yes! Not only are our fabrics ultra-soft and comfortable to help you get a better night’s sleep, our Wellness Fabric® also helps you manage night sweats or menopausal sweating for additional comfort and protection.

How do I care for my Softies products? What are the wash and dry instructions?

Machine wash cold on a gentle cycle to keep your Softies as soft as possible wash after wash. Tumble dry on low or hang to dry.

How does Softies sizing work?

We proudly offer a wide range of sizes — XS to 3XL — for all products!

Where are Softies products made?

Softies products are Made in China.

Customer Service

How much does domestic U.S. shipping cost?

Shipping is free within the United States. We also offer USPS Priority Mail, FedEx 2-Day, FedEx Overnight and UPS Next Day Air within the United States.

How long does shipping take?

We ship all orders within 2 business days. For addresses in the United States, expect 5 to 9 business days for delivery.

Is international shipping available?

Yes, Softies offers international shipping.

What is your return and exchange policy?

We are proud of our products! If you are unsatisfied with your purchase, you may return your order for a full refund, minus the cost of shipping. Return window closes firmly 30 days from date of purchase.  Please inspect or gift your Softies on receipt.

Only items purchased directly from are eligible for return and/or exchange. Returns must be unworn and with original tags attached.

Softies marked on SALE are final and non-exchangeable or refundable.  Returns sent outside of the Softies return portal below will be subject to a 20% restock fee.


Did you order your Softies from an ABC TV promotion on Good Morning America's Deals & Steals or The View's View Your Deal?  Please see Softies separate return process below:

Deals & Steals or View Your Deal Return Policy and Information

Can I order Softies products over the phone?

Unfortunately, we do not take phone orders at this time. Please purchase directly from our website at or any of our authorized retailers.

How do I check my order status?

Sign-in to your Softies account. Click on down menu to Account to see all Order Details. In order to get tracking information, select your order # to find all your order details including order status. If you don’t have a Softies account, please click here to create one.

Who do I contact with questions about my order?

Please send us an email at and include your order number for faster reference. You can also submit a message through our contact form here.

Does Softies offer gift cards or certificates?

Yes! You can purchase a gift card here. Gift cards are available in denominations from $10.00 to $150.00 USD.

Is wholesale ordering available?

Yes! If you are a wholesale retailer, Softies is available on both Faire and NuOrder wholesale platforms.

Rewards Program and Referrals

Does Softies offer a loyalty rewards program?

Yes! We invite you to join The Softness Circle and tell your friends and family about Softies. Earn points every time you shop, and redeem points for exclusive discounts and other great perks. Learn more and sign up for our loyalty program here.

Does Softies have a referral program available?

Yes! Give your friends $20 off on their first order of $79+, and you’ll get $20 for each successful referral. Learn more and sign up here.

Who do I contact with questions about the rewards program or referral perks?

Please send an email to and we’ll get back to you as soon as we can.

The Softies Brand

About Softies

Softies, founded in 2006, is a family-run business based in Minnesota. We’re proud of the business we’ve created, and have even appeared on OFT since 2017! Learn more about us here.

Why choose Softies?

We’re an American-based family business dedicated to bringing you the coziest styles in the world. Our products are incredibly soft, thoughtfully designed and manufactured, offer technical benefits to improve your sleep, and are made to last. We thank you for choosing Softies and supporting our small business!

Does Softies partner with any charities or non-profit organizations?

We are proud to support the Leukemia & Lymphoma Society, an organization that is meaningful to our founders and our Softies family. A portion of proceeds from all purchases made on benefit the Leukemia & Lymphoma Society. Thank you for your support!